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AMANAH

Vacations

Terms & Conditions


 

1. General Information

These Terms & Conditions govern the relationship between Amanah Vacations (“the Company”) and the client (“the Customer”) for all services including tours, experiences, transportation, and travel arrangements.

By booking any service with Amanah Vacations, the Customer confirms that they have read, understood, and agreed to these Terms.

2. Bookings & Confirmation

  • All bookings must be made through our official channels (website, email, WhatsApp, or authorized platforms).

  • A booking is only confirmed once payment (full or partial) is received and confirmed by the Company.

  • Customers must provide accurate and complete information (names, dates, number of participants, special requests).

  • Amanah Vacations reserves the right to refuse or cancel bookings with incomplete or false information.

3. Pricing & Payments

  • All prices are displayed in USD and/or MXN and include applicable taxes unless stated otherwise.

  • Prices are subject to change until booking is confirmed.

  • A deposit (typically 30–50%) may be required to secure a reservation.

  • The remaining balance must be paid prior to or on the day of the service (depending on the service type).

  • Custom packages and VIP services may require full prepayment.

4. Cancellation & Refund Policy

4.1 Customer Cancellations

  • More than 7 days before the experience: Full or partial refund (minus administrative fees)

  • 3–7 days before: Partial refund

  • Less than 72 hours before: No refund

  • No-shows or late arrivals: No refund

👉 (You can adjust percentages later depending on your strategy)

4.2 Changes & Rescheduling

  • Changes are subject to availability

  • Requests must be made in writing (email or WhatsApp)

  • Last-minute changes may not be possible

4.3 Cancellation by Amanah Vacations

We reserve the right to cancel or modify services due to:

  • Weather conditions

  • Safety concerns

  • Force majeure (natural disasters, government restrictions, etc.)

In such cases:

  • Alternative dates or services will be offered

  • If not possible → refund will be issued

5. Services & Third-Party Providers

  • Some services (hotels, boats, parks, transportation) are provided by third parties.

  • Amanah Vacations acts as an organizer and coordinator and is not responsible for third-party failures, delays, or changes.

  • Schedules and itineraries may change due to operational or external conditions.

6. Participation & Responsibilities

  • Customers must follow all safety instructions provided by guides and staff.

  • Certain activities require physical fitness; participation is at the Customer’s own risk.

  • Medical conditions must be disclosed before booking.

  • Children must be supervised by adults at all times.

7. Behavior Policy

Amanah Vacations reserves the right to terminate services without refund if a participant:

  • Engages in illegal or unsafe behavior

  • Disrespects staff or other participants

  • Puts themselves or others at risk

8. Liability Disclaimer

To the maximum extent permitted by law:

  • Participation in activities is at the Customer’s own risk

  • Amanah Vacations is not liable for:

    • Personal injury or accidents

    • Loss or theft of personal belongings

    • Delays, cancellations, or changes caused by third parties

    • Weather, natural events, or force majeure

👉 Liability is limited to the amount paid for the service.

9. Travel Insurance

  • Travel insurance is strongly recommended for all customers.

  • Customers are responsible for their own medical, cancellation, and travel coverage.

10. Accommodation (If Applicable)

  • Accommodation is subject to availability at the time of booking

  • Final confirmation and pricing may vary depending on hotel policies

  • Hotel cancellation policies may differ and will apply separately

11. Delays & No-Shows

  • Customers must be present at the agreed meeting point and time

  • Late arrivals may result in missed services without refund

  • No-shows are non-refundable

12. Privacy & Data Protection

  • Customer information is used solely for booking and service delivery

  • We do not sell or share personal data with unauthorized parties

13. Governing Law

These Terms are governed by the laws of Mexico, including:

  • Federal Consumer Protection Law

  • General Tourism Law

14. Acceptance of Terms

By booking any service with Amanah Vacations, the Customer confirms acceptance of these Terms & Conditions in full.

🔥 Important advice (from me to you)

This is already strong and protective, but if you want to go next level:

👉 Add later:

  • Credit card chargeback protection clause

  • Force majeure extended definition

  • “No guarantee of wildlife sightings” (important for tours)

  • Currency fluctuation clause

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